🌷 tulip garden

➵Designed in Toronto, ON, by students and made from laser-cut recycled acrylic plexiglass

LUMiNE is committed to the satisfaction of our customers. While we stand behind the quality and value of our products and services, we also understand that situations may arise where a refund is sought. Please carefully review our refund policy below, which applies to in-person events and sales only.

Eligibility for Refunds: Products and Events Covered: Refunds are only available for products purchased during in-person sales events or tickets for in-person events hosted by LUMiNE. All other sales, including but not limited to online purchases, digital products, and services, are final and not eligible for refunds.

Condition of Products: To qualify for a refund, the product must be in its original, undamaged condition. This means the product must not show any signs of use, wear, or damage in any way. Products that are returned damaged, used, or altered will not be eligible for a refund.

Time Frame for Returns: Eligible products must be returned on the same day of purchase to qualify for a refund. The return must be processed by the closing time of the event or sales location on the day of purchase.

Process for Requesting Refunds:

In-Person Returns: All refund requests must be made in person at the location of the sale or event. Please bring the original receipt or proof of purchase along with the product in its original condition.

Inspection: Upon return, the product will be inspected by a LUMiNE representative to ensure it meets our return condition requirements. The decision to approve or deny a refund request will be made at the discretion of LUMiNE based on the condition of the returned product.

Refund Method: Approved refunds will be processed using the original method of payment.

LUMiNE offers a variety of payment options to accommodate the needs and preferences of our customers, ensuring a seamless and secure transaction process. Below are the payment methods available for both online sales and in-person transactions at trade shows.

Online Sales: For purchases made through our online platform, customers can choose from the following payment methods: PayPal: Customers can use their PayPal account for a quick and secure checkout process. PayPal allows for the use of a wide range of credit and debit cards, or direct PayPal account transfers. E-Transfers: Direct e-transfers from your bank account are also accepted. This method is secure and efficient, providing customers with a simple way to complete their purchase directly from their bank account. (I will add the direct email of these two later)

In-Person Transactions at Trade Shows: At trade shows, LUMiNE offers flexibility in payment methods to accommodate the diverse needs of our attendees. Payment can be made using:

Cash: For customers preferring a traditional method, cash payments are accepted. This allows for a quick and straightforward transaction directly at our booth.

Other Forms of Payment: Depending on the situation and our capabilities at the time of the trade show, we may accept other forms of payment such as credit/debit cards, mobile payments, or checks. Please inquire at our booth for available payment options during the event.